Privacy Policy

Introduction

LA Serenity Springs Helpline - Mental Health & Behavioral Treatment Specialists (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (laserenity.website) or interact with our addiction treatment center located at 1918 Riverside Dr #B, Los Angeles, CA 90039.

By using our website or services, you consent to the practices described in this policy.

Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

• Name, email address, and phone number
• Insurance information for verification purposes
• Health-related information provided during assessments
• Information submitted through contact forms, phone calls, or emails

Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address (anonymized)
• Pages visited and time spent
• Referring website

How We Use Your Information

We use collected information to:

• Respond to your inquiries about addiction treatment services
• Verify insurance benefits
• Facilitate the admissions process
• Improve our website and services
• Comply with legal obligations
• Communicate important information about our treatment programs

HIPAA Compliance & Protected Health Information

LA Serenity Springs complies fully with the Health Insurance Portability and Accountability Act (HIPAA). Any Protected Health Information (PHI) you provide is handled with the highest level of security and confidentiality.

• PHI is stored in HIPAA-compliant systems with encryption
• Access to PHI is restricted to authorized personnel only
• We do not sell, trade, or share your PHI for marketing purposes
• PHI may be disclosed only as required by law, for treatment purposes, or with your explicit written consent

Your HIPAA Rights

As a patient or prospective patient, you have the right to:

• Access your health records maintained by our facility
• Request corrections to your health information
• Request restrictions on how your PHI is used
• Receive an accounting of disclosures of your PHI
• File a complaint if you believe your privacy rights have been violated

42 CFR Part 2 — Substance Use Disorder Records

In addition to HIPAA, records related to substance use disorder treatment are protected under 42 CFR Part 2 (Confidentiality of Substance Use Disorder Patient Records). This federal regulation provides additional protections beyond HIPAA, including:

• Substance use disorder treatment records cannot be disclosed without written patient consent except in limited circumstances
• Records are protected from being used in legal proceedings without proper authorization
• Re-disclosure of information is prohibited

Information Sharing

We do not sell your personal information. We may share information with:

• Insurance companies — for benefits verification and claims processing, with your consent
• Healthcare providers — as part of coordinated care, with your consent
• Legal authorities — when required by law or court order
• Service providers — trusted vendors who assist with website operations, bound by confidentiality agreements

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Enhance your browsing experience
• Analyze website traffic patterns
• Remember your preferences

You can control cookies through your browser settings. Disabling cookies may limit some website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• SSL/TLS encryption for data in transit
• Secure servers and databases
• Regular security assessments
• Staff training on privacy and security practices

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request deletion of your personal data
• Opt out of marketing communications
• Request data portability

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information.

ADA Compliance

LA Serenity Springs is committed to ensuring digital accessibility for people with disabilities. We strive to meet WCAG 2.1 Level AA guidelines and continually improve the user experience for everyone.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact for Privacy Concerns

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Phone: (424) 359-1222
• Email: [email protected]
• Address: 1918 Riverside Dr #B, Los Angeles, CA 90039

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated.